Privacy Policy

1. Introduction

joy77 is an online gaming and sports betting platform serving players across Bangladesh. We recognize that when you visit, register, or interact with our services, you entrust us with certain personal information. This Privacy Policy sets out clearly and plainly what data we collect, why we collect it, how we use and store it, and what rights you hold as a user.

We are committed to handling your data responsibly. Our practices are designed to be transparent, proportionate, and consistent with widely recognised data protection principles. joy77 does not sell your personal data to third parties for marketing purposes.

2. Information We Collect

When you register or use joy77, we may collect the following categories of personal information:

• Identity information — full name, date of birth, national ID or passport details required for account verification.
• Contact information — email address, mobile phone number (used for bKash, Nagad, or Rocket payment verification), and residential city in Bangladesh (e.g. Dhaka, Chittagong, Sylhet).
• Account credentials — username and encrypted password. We never store passwords in plain text.
• Financial information — transaction history, deposit and withdrawal amounts in BDT (৳), and your preferred payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard). We do not store full payment card numbers.
• Usage data — pages visited, games played (cricket betting, slots, live casino), session duration, IP address, device type, and browser information.
• Communication records — any messages, emails, or support tickets you send to us through our support channels.

3. How We Use Your Information

joy77 uses the information we collect for the following lawful purposes:

• Account creation and management — to register your account, verify your identity (KYC), and keep your profile accurate and secure.
• Payment processing — to facilitate deposits and withdrawals in BDT, including through bKash, Nagad, Rocket, and other supported methods.
• Service improvement — to analyse platform usage, identify popular features (such as cricket betting or slots), and enhance the overall user experience.
• Legal and compliance obligations — to comply with applicable anti-money laundering (AML) obligations, responsible gaming requirements, fraud prevention, and dispute resolution.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity — processing required to deliver the gaming services you have registered for and to fulfil our obligations to you as a user.
• Consent — where you have provided explicit agreement, such as opting in to receive promotional communications or bonus notifications.
• Legitimate interests — to maintain platform security, prevent fraud, and improve our services, provided these interests are not overridden by your privacy rights.
• Legal obligation — where processing is required to comply with applicable laws, regulatory requirements, or lawful authority requests.
• Vital interests — in limited circumstances where processing is necessary to protect the safety or wellbeing of a user or a third party.

5. Information Sharing and Disclosure

joy77 does not sell, rent, or trade your personal data with external parties for commercial or marketing purposes. We may, however, share information in the following limited circumstances:

Any third parties we work with are bound by strict data processing agreements and are not permitted to use your data for any purpose beyond what we have specified:

• Payment processors — such as bKash, Nagad, Rocket, or Upay, who need your payment details solely to execute transactions on your behalf.
• Identity verification partners — third-party KYC providers who assist us in verifying your identity and age (players must be 21+ to use joy77).
• Technology and hosting providers — cloud infrastructure and security vendors who host the platform under strict confidentiality obligations.
• Regulatory or legal authorities — where we are required by law to disclose information, including fraud investigations or compliance audits.

6. Cookies and Tracking Technologies

joy77 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and improve your experience. Cookies are small text files stored on your device. We use the following types:

• Essential cookies — required for the platform to function. These include session authentication, security tokens, and language preference cookies. These cannot be disabled.
• Analytical cookies — help us understand how users interact with joy77, which pages and games (such as cricket betting and slots) are most popular, and where improvements are needed.
• Functional cookies — remember your settings and preferences, such as your chosen language (English or Bengali) and display preferences.
• You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. In practice, this means we hold account and transaction data for the duration of your active account, and for a defined period thereafter to meet audit, compliance, and dispute resolution requirements.

When data is no longer required, we take steps to securely delete or anonymise it in accordance with industry-standard data disposal practices.

8. Your Rights and Choices

As a user of joy77, you have the following rights with respect to your personal data:

• Right to access — you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to correction — if any personal information we hold is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure — subject to applicable legal retention requirements, you may request deletion of your personal data. Note that certain data linked to financial transactions may need to be retained for compliance purposes.
• Right to withdraw consent — where we rely on your consent to process data (such as marketing communications), you may withdraw that consent at any time without affecting prior processing.

9. Data Security

The security of your personal data is a priority for joy77. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, secure encrypted storage of sensitive fields, regular security audits, and access controls that restrict which staff can view personal data.

While we take all reasonable precautions, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your joy77 account and to enable any available two-factor authentication features for added protection.

10. Children and Age Restrictions

joy77 strictly prohibits use of its platform by persons under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. Our registration process includes age verification checks, and we reserve the right to request additional identity documents from any user we suspect may be underage. If we discover that we have inadvertently collected data from a person under 21, we will delete that information promptly. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

joy77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will update the 'Last Updated' date at the top of this page. Continued use of the platform following such notice constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Our Privacy Commitments